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Posted 21 September 2012 - 10:13 PM
Step 1: Updates!
First, we'll make sure that all your software is up to date. In addition of verifying your drivers and framework 4.0, click the following links to make sure some other vital updates are made on your computer:
** 1) .NET:
http://www.microsoft...s.aspx?id=17851** 2) C++:
http://www.microsoft...ls.aspx?id=5555** 3) DirectX:
http://www.microsoft...ails.aspx?id=35Step 2: Check your Settings
Make sure your in-game screen resolution matches the resolution on your desktop. Also, the full screen mode is still buggy at the moment, so it is recommended to play the game in windowed or full screen windowed mode. Worst comes to worst, if you press "alt-enter", it should rectify this issue as well if you're not playing in full screen. (Keep in mind that this fix could also displace slightly the hit-boxes for menu buttons) You can determine your screen resolution through Control Panel > Appearance and Personalization > Display > Screen Resolution.
Step 3: Check your Configurations
Now, let's go over all the possibilities why your game could be crashing:
1) Check in your attributes.xml, do you have the OptionCfg.s_SpeakerConfig set to 9?
If so, set it to 1 and save.
** Path: C:\Games\Piranha Games\MechWarrior Online\USER\Profiles\MyPilotName
2) Check in your attributes.xml, set the OptionCfg.ViewMode to 1 and save.
** Path: C:\Games\Piranha Games\MechWarrior Online\USER\Profiles\MyPilotName
3) Delete the LogBackups folder
** Path: C:\Games\Piranha Games\MechWarrior Online
4) Delete the Shaders folder.
** Path: C:\Games\Piranha Games\MechWarrior Online\USER\Shaders
This will be automatically reconstituted the next time you run the game.
5) Check if you have the objects.pak file.
** Path: C:\Games\Piranha Games\MechWarrior Online\Game
If it's not there, you will need to reinstall.Step 4: Reinstall the Game
If you need to re-install the game, please do it the following way:
1) Go to Control Panel -> Uninstall MechWarrior Online
2) Check the install directories and remove any folders leftover
** Path: C:\Games\Piranha Games\MechWarrior Online
3) Delete files from temp folders:
** Path: C:\Users\*Your Windows Session’s ID*\AppData\Local\Package Cache
** Path: C:\Users\*Your Windows Session’s ID*\AppData\Local\TEMP\MechWarrior Online
4) Clean up registry keys with CCleaner
** You can download this tool for free here:
http://www.piriform.com/CCLEANER5) Run the application with the default options
6) Clear your browser cache
7) Restart the computer
Step 5: Contact Support
If none of these things worked, please e-mail us a support request!
The information you provide us could prove invaluable in helping the development team generate a fix in future updates, or tell our Game Master's exactly what you need to resolve the issue.
1) Attach your crash dump to your e-mail to us.
** Path: C:\Games\Piranha Games\MechWarrior Online\USER
2) Attach your attributes.xml to your e-mail to us.
** Path: C:\Games\Piranha Games\MechWarrior Online\USER
3) Attach your logs file to your e-mail to us.
** Path: C:\Games\Piranha Games\MechWarrior Online and last log in
** C:\Games\Piranha Games\MechWarrior Online\LogBackups
4) Attach your user.cfg to you e-mail to us.
** Path: C:\Games\Piranha Games\MechWarrior Online
5) Attach your dxdiag
** To access it, press the Windows key + R, type Dxdiag and press Enter. Save all information locally.
6) Explain all the steps you did to describe where you are crashing and how you tried to fix it. Please try to include as much detail as possible about the steps leading to the crash.
7) Download the installer from mwomercs.com
8) Make sure to not tamper with any files, and avoid playing with your option settings unless absolutely necessary after you make your fresh re-install.
Let us know how you're faring after these changes!