hi!
i'd like to request reimbursment for my lost ship:
i was undocking the station in FAT system, had a gang mate in covops down at the station watching it, it was clear, i managed to undock, nothing happened, only thing i've seen was black screen, for about 5 mins or something, then my mate tells me enemy ships jump through to the station, still nothing happenes, black screen. In about 5 more minutes my mate tells me that someone tryes to scramble me, then he sees my wreck, then egg, then poddissappears, but i see only black screen. In about 1-2mins i seee a frozen picture: enemy ships near me, my own ship, my own wreck, nothing happened due 5 mins, i logged off.
Logged in already in medical bay in Agil solar system.
As my ship should have been managed to dock after someone could lock me or jump at a catapult bookmark directly off the station on 1.0 au in a normal situation this was a server lag or even desync. So, i'm asking to reimburse my ship and all implantants of the clone that was destroyed.
Thank you in advance.
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Hi,
Thank you for contacting customer support, we sincerely apologize the late reply.
I checked our logs but regret to inform you that we are unable to verify your loss in our logs as being abnormal in any way, because of this we are unfortunately unable to reimburse your ship. I apologize for the inconvenience this has caused you and wish you a speedy recovery.
Best Regards,
GM Mario
The EVE Online Customer Support Team
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How can u explane me a 1 or even more minutes freeze with black screen, usualy you know, you should be able to see what's happeninng at the station after undock, and u still have about 30secs of invul when none can aim or bump you, after you been locked you can dock safely if you don't activate any module before.
At your point i'm thinking you don't realy read what you've been written nor you checked the logs. Fix ally was reimbursed many ships when they faced same situations on undock whil 49-u station was camped.
I still insist of reimbursment as it was not a first desync\lag that day for me, same thing was for full gang of ally in FAT (about 300 ppl).
ГноМы рулят, первый пост от них всегда отбойник. Из серии server is working fine...
Мы уже устали звать Хомяков и ХМХ (старшие камрады, поправьте, если не так).
Хотите летать с ИАК - летайте. Нефиг тогда жаловаться, если вы выбрали в Еве такой своебразный фан.

дайте контакт в личку, я буду летать с вами и возьму с собой всех кто захочет
Сообщение отредактировал kinetic: 08 October 2007 - 15:52